Jersey Post Group is committed to administering and processing our customers’ personal information appropriately, proportionately and in compliance with legal and regulatory obligations. We also aim to be clear with customers about what we do with that information.
This Policy explains how we use any personal information we may collect about you when you use any of our websites or when you use any of our services.
Jersey Post Group may collect personal information when you:
This may include information you provide when you:
It may also include information that is recorded on mail or parcels sent to or from you via any of our services.
We may collect any of the following types of information:
Jersey Post Group collects your personal information in order to:
If you call customer services we may record your call. These recordings are used for training and quality control, helping us to monitor and improve our customer service standards.
Jersey Post Group collects personal information:
Customers’ personal information may be provided to selected third parties:
For the protection of our or another person’s rights, protection of property, or for safety purposes, we may provide customers’ personal information to other third parties such as the police and other law enforcement, credit reference and fraud prevention agencies and other bodies:
Jersey Post Group may, from time to time, be required to disclose personal information due to a legal obligation, or where ordered by a court for the purposes of legal proceedings.
In situations where we are provided with false or inaccurate information or where criminal activity is identified or suspected, details may be passed to fraud or crime prevention agencies.
Such information may also be provided to law enforcement agencies to allow them to carry out investigations.
Jersey Post Group and other organisations may also access and use this information for fraud-prevention, anti-money laundering and counter-terrorist financing purposes, for example, when:
Jersey Post Group may access and use information recorded by fraud prevention agencies from other countries.
From time to time, we may need to transfer personal information about customers to third parties located outside of its home jurisdiction. Where this occurs, we will ensure that any transferred information is protected to a level that meets all requirements under prevailing data protection legislation. We will also ensure that equivalent measures to protect personal data are in force in any country where your data is sent.
Jersey Post Group maintains robust processes to ensure that customers’ personal information is held securely to protect it from being incorrectly accessed, used, shared, destroyed or lost.
Jersey Post Group is committed to only retaining customers’ personal information for as long as it is needed for the purpose that it is held, or in order to meet a particular legal or regulatory obligation.
Jersey Post Group will, as far as it is reasonably possible, take such steps to ensure that personal information is kept accurate and up to date. In doing this, however, we rely on customers to ensure that the information we hold about them is accurate and up to date.
Jersey Post Group encourages its customers to inform us of any changes to their information by contacting us by phone, email, mail or, preferably, by updating their account details on any of our websites.
In accordance with prevailing data protection and other relevant legislation, Jersey Post Group will, on request, provide customers with access to their personal information and allow them to exercise their rights to amend and update the information we may hold on them.
A customer may allow Jersey Post Group or third parties to provide them with information about products and services that Jersey Post has selected, and which may be of interest to them.
Jersey Post Group will only provide customers with information where that customer has explicitly agreed during any registration, application or other process.
In order to receive information from third parties about their products and services, customers will be required to expressly agree to receive such information. Customers will not be marketed to in circumstances where they have failed to opt out during any registration or other processes.
Marketing channels used by Jersey Post Group includes all means of communication, for example, by post, phone, email, SMS text message and other electronic means. This will be specifically stated, where electronic channels are used to collect your contact details.
Jersey Post Group is committed to ensuring that customers’ communication and marketing preferences, are managed appropriately, accurately and are kept up to date, where these are held. This includes consent to receive marketing communications.
Cookies are small text files that are stored by your device when you access almost all websites on the internet. Jersey Post Group will use two types of cookies:
Please note that preventing cookies is likely to have an adverse impact on the functionality or performance of our websites, or even prevent you from accessing some services provided through them. If you choose to prevent cookies, we cannot guarantee access to the services provided through our websites, nor can we be sure how any website will perform during your visit. Preventing cookies will also affect our ability to update our websites to cater for user preferences and improve their performance.
Our websites may include links to other sites, not related to the Jersey Post Group. We will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer.
Customers with queries or issues relating to products or services provided by Jersey Post Group, or regarding our treatment of their personal data, can contact our customer services department for assistance.